I recently spoke with the owner of a highly successful business employing about 25 people. Karen has built up her business over 14 years and has about 3 staff members who have clocked up ‘long service leave’, that’s over 10 years employment. Others have been there a number of years and the business certainly doesn’t have a high staff turnover.
One of the reasons for the longevity of her staff is that Karen wants her people to be goal setters. We’re not talking about goals or KPIs for work but for life. In their twice a year performance reviews she asks them to set their goals for what they want to do in life. However it doesn’t just stop there, when she talks to them each week on a one-to-one basis regarding their work, she’ll mention something about one of their goals to give them little extra push along.
As Karen is very much a vision oriented person, she likes her staff to have vision boards for their goals. Most of them have them next to their desk although this is not mandatory. If they’re too shy they can keep them at home. As Karen says, this is also a great way for her people to interact with each other as they can see what each other are looking for in their lives.
Karen says that we all spend so much time at work that it needs to be made enjoyable. How often do you hear about people disliking their jobs? And do these people do anything about it? Generally, they just continue to moan about their jobs and wish the week away so they can enjoy their weekends. Based on the usual 5 work days and 2 weekend days, that’s wishing your life away!
Some employees have moved on over the years and Karen is proud of what a number of them have achieved. She believes that through setting their goals and their focus on achieving them, that they are much happier people.
Karen has brought in a number of trainees over the years and some have risen through the ranks to more senior positions. Others have gone on to do other things however Karen has given them the necessary skills to go out and do this.
One of the examples, Karen gave me, was about one staff member who was always complaining about not having enough money to pay bills etc. He had a negative attitude about lots of things. Karen told him about her mantra that she says to herself every day and suggested that he do so as well. He is now saying this mantra to himself each day and already has reaped rewards from doing so.
One of the more unusual aspects about Karen’s business is the number of people who have left and then returned to work there again. Not many companies have staff who return to them. So there has to be a lot said for Karen’s management style.
When your staff are happier with their personal lives, they come to work much happier people. And when they enjoy coming to work and get along well with their workmates, their work productivity is better. If their role is to communicate with customers, then their interactions with them will be a lot more positive. This usually results in increased business for the company. That results in greater turnover and consequently greater profits.
So a win-win for everyone! And what started that? By being a proactive manager and helping your employees to set their own personal goals. It’s about giving not taking!
That’s all from me today. To get in touch with me directly, please email me at firstname.lastname@example.org